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Installing Messenger

Getting started with Chatgenie

Creating your first flow

Setting up support business hours in Messenger

How do customers use Messenger chat?

Embedding the chat in webpages

How to install Messenger on Windows or Mac desktop?

Deploying Messenger on Windows

Which shortcuts can I use in Inbox?

How to track your time in Inbox

Can I style my messages?

Save time answering chats with Snippets

Sending attachments with Inbox

Setup an on-call member to be assigned

Creating channels & flows in Inbox

How to get the Inbox Desktop or mobile app

What is Inbox and how do I use it?

How to install the Teams bot on your Customers' tenants

Installing the bot in Microsoft Teams for MSPs

How can I test the Teams app internally?

Troubleshooting "You don't have permission" error in Teams

Setting up Chatgenie app in your Slack Workspace

Setting up Service Bot in your client's Slack Workspace

Handling live chat tickets in Slack

Creating a ConnectWise Manage API User

Configuring Chatgenie for Automate

Deploy Chatgenie desktop app through Automate via Script

How do I set up Connectwise Automate?

Setting up IT Glue

How do I set up CloudRadial?

Auvik integration

What if my organization has IP restrictions?

What data can Chatgenie see?

Data & Encryption

How to manage your billing in Chatgenie

I'm seeing tickets show up that were not created via Slack or Teams?

How can I get help with setting up chatgenie?

Can I disable the "New User" flow in Messenger chat?

Which ticketing systems do you support?

Can I get a custom Teams or Slack support app?

How do we request a feature that we need?

Can you add custom filters to Flows?

How can we send tickets from 2 or 3 service boards to Slack or Teams?

How does Chatgenie decides Who gets assigned to a channel when a channel gets created?

Summer 22 Release