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Installing Messenger

Getting started with Chatgenie

Creating your first flow

Setting up support business hours in Messenger

How do customers use Messenger chat?

Embedding the chat in webpages

How to install Messenger on Windows or Mac desktop?

Deploying Messenger on Windows

Setup an on-call member to be assigned

Creating channels & flows in Inbox

How to track your time in Inbox

Can I style my messages?

How to get the Inbox Desktop or mobile app

What is Inbox and how do I use it?

How to install the Teams bot on your customers tenant

Installing the bot in Microsoft Teams

How can I test the Teams app internally?

Troubleshooting "You don't have permission" error in Teams

Installing Slack as an MSP

How to install the Slack bot on your customers Slack

Handling live chat tickets in Slack

Creating a ConnectWise Manage API User

How do I set up Connectwise Automate?

Configuring the Chatgenie for Automate

Setting up IT Glue

How do I set up CloudRadial?

Auvik integration

What if my organization has IP restrictions?

What data can Chatgenie see?

Data & Encryption

How to manage your billing in Chatgenie

How can I get help with setting up chatgenie?

Can I disable the "New User" flow in Messenger chat?

Which ticketing systems do you support?

Can I get a custom Teams or Slack support app?

How do we request a feature that we need?

Can you add custom filters to Flows?

How can we send tickets from 2 or 3 service boards to Slack or Teams?

How does Chatgenie decides Who gets assigned to a channel when a channel gets created?